Real-Time IT Ticket Simulator
Practice real production issues handled by L1 & L2 engineers in top MNCs. Learn troubleshooting exactly the way real IT teams solve incidents.
📊 Ticket Analytics Dashboard
Total Tickets
12
Categories Covered
11
Tools & Technologies
14+
🔥 Most Common Issue Type
Application Errors & Job Failures
Based on real industry experience
⚡ Ticket Difficulty Levels
- 🟢 Beginner – 4 Tickets
- 🟡 Intermediate – 5 Tickets
- 🔴 Advanced – 3 Tickets
Balanced to prepare you for L1 & L2 job roles
📁 Tools Covered in These Tickets
SQL & PL/SQL Tickets
SQL Query Running Slow
🗄 SQL | ⚡ Performance
View Ticket Details
Symptoms: Report taking 20 minutes instead of 30 seconds.
Log Snippet: Full table scan detected.
Root Cause: Missing index on STATUS column.
Resolution: Created index → Query improved dramatically.
ORA-00001 Unique Constraint Error
🗄 SQL | ❌ Constraint
View Ticket Details
Symptoms: Batch job failed.
Log Snippet: ORA-00001: Unique constraint violated.
Root Cause: Duplicate primary key values.
Resolution: Added validation + fixed sequence mismatch.
Linux & Shell Scripting Tickets
File Not Found Issue
🐧 Linux | 📂 File System
View Ticket Details
Symptoms: Script failed during execution.
Log Snippet: No such file or directory.
Root Cause: Wrong file path in script.
Resolution: Corrected path & added validation.
Permission Denied
🐧 Linux | 🔐 Permission
View Ticket Details
Symptoms: Script not executing.
Log Snippet: Permission denied.
Root Cause: Missing execute permission.
Resolution: Applied chmod +x script.sh.
Autosys Tickets
Autosys Job Failure (Exit Code 255)
❗ Autosys | 🗄 Database
View Ticket Details
Symptoms: Downstream job not triggered.
Log Snippet: ORA-00942 table missing.
Root Cause: Missing table in schema.
Resolution: Created missing table & restarted job.
Control-M Tickets
Control-M Job Hung
📅 Control-M | 🗄 DB
View Ticket Details
Symptoms: Job running for hours.
Log Snippet: Waiting for resource LOCK_DB.
Root Cause: Database lock not released.
Resolution: Force released lock & reran job.
Splunk Monitoring Tickets
High Error Count Alert
🔍 Splunk | 📈 Monitoring
View Ticket Details
Symptoms: Application error spike detected.
Log Snippet: NullPointerException at line 120.
Root Cause: Missing JSON field.
Resolution: Fixed code & redeployed.
📘 Complete Syllabus – Job Ready Training
SQL & PL/SQL Syllabus
- Basic to Advanced SQL Queries
- Joins, Subqueries, Analytical Functions
- Indexes, Performance Tuning Concepts
- PL/SQL Functions, Procedures, Packages, Cursors
- Real-time Debugging & RCA
Linux & Shell Scripting Syllabus
- Linux Commands & Permissions
- Shell Script Programming
- Automation Using CRON
- Log Reading & Issue Debugging
Autosys Job Scheduling Syllabus
- Autosys Architecture
- JIL Creation
- Job Monitoring & Troubleshooting
Control-M Scheduling Syllabus
- Job Dependencies
- SLA & Forecasting
- Job Rerun & Failure Fixing
Splunk Monitoring Syllabus
- SPL Queries
- Dashboards & Alerts
- Log Debugging
Dynatrace Syllabus
- Performance Monitoring
- API Tracing
- Error & RCA Analysis
API Debugging & JSON Syllabus
- REST API Basics
- Postman Usage
- 500, 400 Error Fixing
ETL (Informatica) Syllabus
- ETL Mapping
- Workflows & Sessions
- Error Handling
AWS Cloud (Support Level) Syllabus
- S3, EC2, IAM
- CloudWatch Logs
- Access Issues Troubleshooting
Java (Core) Syllabus
- OOP Basics
- Exception Handling
- Error Debugging (NPE, etc.)
Interview Preparation
Self Introduction (Perfect Example)
“Hi, my name is _______. I have hands-on experience in SQL, Linux, Autosys, ITIL processes, and real-time production issues like job failures, application errors, performance troubleshooting, and log analysis…”
Roles & Responsibilities (L1/L2)
- Monitoring Applications, Jobs & Alerts
- Analyzing logs & troubleshooting failures
- Handling Incidents & Change Requests
- Working with Splunk, Autosys, SQL, Linux
- Communicating updates to stakeholders
Resume Editor
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